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All Capucinne shipments are shipped with DHL express and require signature upon delivery, except those sent with our National Post valued under 150$.
All DHL express shipments are FULLY INSURED.
If a package gets lost, is stolen or in any other way ends up not being delivered to the customer, all our packages are 100% insured which means we will (in instances stated above) remake the product once more and deliver it in to the customer in a timely manner.
The package will be sent without any extra expense to the customer.
We are located in Slovenia, Europe. We send products internationally throughout the world.
All of our pieces are made by hand and require a varying production time of 7-8 weeks before the items are shipped to you. In order to create a custom piece that will fit you perfectly and made according to your wishes, please keep in mind it may take a bit longer, but nevertheless we will be constantly informing you of the process along the way. If you want to rush your order, please contact us prior your purchase, as well as for any additional questions.
• We will put your piece into production once the payment is received.
• The production usually takes approx. 7-8 weeks. Some items may acquire more days to be finished, depending on the availability of stones and complexity of the design.
• If sending as a gift, please provide us with the address of the recipient and with your personal message to the recipient. We will send it directly to them with a gift card and wrapping.
All orders will be sent with express shipping, which takes approx. 2 - 5 business days to most destinations worldwide. When the item is dispatched, you will receive a notification including the tracking number.
Customs tax & duties
Please check your country’s import tax limits. For example in the US, you aren't obliged to pay tax or duties for packages with value under $150.
• All estimated delivery time are derived from real world data, collected from past orders. They are approximate times and for reference only.
• Shipping times frames may prolong during public holidays; manufacturers and couriers will limit their operations at these times, which is out of our control. Normal service resumes immediately after each holiday.
• It can take a few days following order dispatch before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again in a few hours.
All white diamonds with 0.3 carat weight and heavier come with a GIA Certificate – issued by the Gemological Institute of America. The report provides details about the cut, clarity, and carat weight, along with measurements and other additional information confirming the authenticity and quality of the diamond.
You can select from a variety of diamond shapes and cuts (brilliant, pear, marquise, princess, oval, etc.).
The GIA grades diamonds on a scale of D (colorless) through Z (light color). The diamonds we select for our designs correspond to colors G or F, which means that they are nearly colorless and only a professional gemologist can detect the difference between colors.
Practically all natural diamonds contain small imperfections inside, called inclusions, or on its surface, called blemishes. Clarity refers to the degree to which these imperfections are present. On the scale from included to flawless diamonds, the diamonds in our designs are graded as VS or VVS, which stands for “very slightly” or “very, very slightly included”. Inclusions are minor and only visible under a magnifying glass and not to the naked eye.
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This is stunning. I am a skeptic with ordering online but...
This is stunning. I am a skeptic with ordering online but this was the ring I wanted for my husband. When I got it in, I was so relieved that my gamble was excellent. Very well made. The picture doesn't do it justice.
This ring is beyond gorgeous. It it everything that I was...
This ring is beyond gorgeous. It it everything that I was hoping for. I personally think the shop owners could be a little better about communicating any delays seeing as it took longer than I was initially told but the wait was well worth it. My fiance loves it and I love it. So thank you!
We believe in leading by example, that is why we are transparent in our production process in hopes to change the traditional jewelry industry while giving back to the community.
WE CAN MAKE YOUR WISH COME TRUE
Whether you are looking for a one of a kind custom piece or you would just like to customize one of our existing designs by switching the stone or choosing a different cut, we would love to listen closely to your wishes and ideas and with the help of our expertise and impeccable craftsmanship create your dream ring.
“I am a Gemini, so my life is full of experiences. Since I was a little girl, I was attracted to rocks and gemstones. I would look at my mother’s rings and bracelets and admire the sparkle in every piece she wore. A constant curiosity for more and the need to showcase my creativity eventually lead me to creating Capucinne Fine Jewelry.