Shipping

SHIPPING

We offer free shipping for all our orders and we ship worldwide.

All Capucinne items are fully insured and sent worldwide with express shipping and require a signature upon delivery. 

Before placing an order, please check your full address and leave a phone number as this is needed for delivery. Also please note that signature is needed upon delivery. We will provide tracking numbers as soon as the package is ready to ship. If the package is already shipped out and you need to change your address, you will be required to pay $20 to change the address. This is because DHL considers this as a new shipment and we will be charged for those changes. All our packages are insured and will arrive safely.


Estimated Delivery Timelines

EU 1-3 business days

NON EU 2-10 business days

*some countries might take longer, please contact us if you are located far out countries like New Zealand or Tasmania for the correct delivery date.


Please do not forget that production time is 7-9 weeks for all made to order pieces, which means that is the time we need to produce your piece before shipping it out to your address. The production time does not apply on the ready to ship items, you can see here: shorturl.at/FH234


For gold filled or sterling silver items please see shipping details below:

Processing time is 5 - 10 days. These items are usually shipped with priority mail.

Packages under 120 usd will be shipped by International priority airmail, with no tracking and no insurance. You can however contact me BEFORE placing your order if you prefer to upgrade shipping. I'll ship by tracked mail only for orders more than 120 usd and provide you the tracking number and the link for tracking within the notification message. If you want tracking and your order is lower than 120 usd I charge 9 usd.

*The delivery time is provided for REFERENCE ONLY and it is based on our own experience sending goods all over the world. Packages can sometimes take longer to be delivered, especially during the busy holiday seasons for example. They also can be custom opened, which will add extra time for delivery.


Again, please do not forget about our production time, which is 7-9 weeks for all made to order pieces. 

Customs fees

Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Slovenia. We are located in Europe under our company name MinimalVs d.o.o. 

Please check your country’s import tax limits. For example, most goods valued at $800 or less enter the U.S. duty-free.

 

Additional Information

• All estimated delivery time are derived from real world data, collected from past orders. They are approximate times and for reference only.
• Shipping times frames may prolong during public holidays; manufacturers and couriers will limit their operations at these times, which is out of our control. Normal service resumes immediately after each holiday.
• It can take a few days following order dispatch before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again in a few hours.