Production time, shipping and returns
We are located in Slovenia, Europe. We send products internationally throughout the world.
Items are fully insured and sent worldwide with express shipping and require a signature upon delivery.
If a package gets lost, is stolen or in any other way ends up not being delivered to the customer, all our packages are 100% insured which means we will (in instances stated above) remake the product once more and deliver it in to the customer in a timely manner.
The package will be sent without any extra expense to the customer.
EU 1-3 business days
NON EU 2-10 business days
Production time
All of our pieces are made by hand and require a varying production time of 6-8 weeks before the items are shipped to you. In order to create a custom piece that will fit you perfectly and made according to your wishes, please keep in mind it may take a bit longer, but nevertheless we will be constantly informing you of the process along the way. If you want to rush your order, please contact us prior your purchase, as well as for any additional questions.
• We will put your piece into production once the payment is received.
• The production usually takes approx. 6-8 weeks. Some items may acquire more days to be finished, depending on the availability of stones and complexity of the design.
• If sending as a gift, please provide us with the address of the recipient and with your personal message to the recipient. We will send it directly to them with a gift card and wrapping.
Shipping
All orders will be sent with express shipping, which takes approx. 2-10 business days to most destinations worldwide, within Europe 1-3 business days.
Customs tax & duties
Please check your country’s import tax limits. For example, most goods valued at $800 or less enter the U.S. duty-free.
Additional information
• All estimated delivery time are derived from real world data, collected from past orders. They are approximate times and for reference only.
• Shipping times frames may prolong during public holidays; manufacturers and couriers will limit their operations at these times, which is out of our control. Normal service resumes immediately after each holiday.
• It can take a few days following order dispatch before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again in a few hours.