Shipping and Returns

SHIPPING


We offer free shipping for all our orders and we ship worldwide. Our shipping courier is DHL Express. Before placing an order, please check your full address and leave a phone number as this is needed for delivery. Also please note that signature is needed upon delivery. We will provide tracking numbers as soon as the package is ready to ship. If the package is already shipped out and you need to change your address, you will be required to pay $20 to change the address. This is because DHL considers this as a new shipment and we will be charged for those changes. All our packages are insured and will arrive safely.


For a list of estimated delivery timelines, please see below:


EU 1-3 business days

NON EU 1-3 business days

USA, CANADA 3-5 business days

REST OF THE WORLD 3-7 business days*


*some countries might take longer, please contact us if you are located far out countries like New Zealand or Tasmania for the correct delivery date.


Please do not forget that production time is 7-8 weeks for all made to order pieces, which means that is the time we need to produce your piece before shipping it out to your address. The production time does not apply on the ready to ship items, you can see here: shorturl.at/FH234


For gold filled or sterling silver items please see shipping details below:

Processing time is 5 - 10 days. These items are usually shipped with priority mail.

Packages under 120 usd will be shipped by International priority airmail, with no tracking and no insurance. You can however contact me BEFORE placing your order if you prefer to upgrade shipping. I'll ship by tracked mail only for orders more than 120 usd and provide you the tracking number and the link for tracking within the notification message. If you want tracking and your order is lower than 120 usd I charge 9 usd.


Estimated delivery times:


EU 3-7 business days

NON EU 6-10 business days

USA, CANADA 10-25 business days

REST OF THE WORLD 10-30 business days*


*The delivery time is provided for REFERENCE ONLY and it is based on our own experience sending goods all over the world. Packages can sometimes take longer to be delivered, especially during the busy holiday seasons for example. They also can be custom opened, which will add extra time for delivery.


Again, please do not forget about our production time, which is 6-8 weeks for all made to order pieces. 


Customs fees


Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Slovenia. We are located in Europe under our company name MinimalVs d.o.o. 


RETURNS AND EXCHANGE


We offer a 5 day money-back guarantee or exchange on all purchases (these EXCLUDES items that are custom-made - including custom gemstone items, custom matching bands, ooak (one of a kind), rushed, discounted, and items on payment/financing plans). You will have 5 days from the time you sign for your package to postmark the package back to us.


All items returned must be in new/unused condition with all original documents and packaging. Prior to sending the package back, contact us for information on how to ship the item back at orders@capucinne.com


Capucinne cannot assume any responsibility for any item not returned in the manner described. We are not responsible for loss or damage of return shipments.


All our products are unique and are handmade or hand finished. There are minor deviations in the provided item descriptions, as every stone used is unique, but the tolerance is in the cut aspect ratio only. The weight, measured in carats, is as described. The provided measurements of the stones, in millimetres, in the descriptions are for objective purposes only. For example - a couple of round stones can have the same carat weight, but due to these minor variations in their proportions, can have a different aspect ratio.


All DISCOUNTED, RUSHED, LAYAWAY/FINANCED, OOAK - one of a kind items and CUSTOM ORDERS (that includes custom gemstones) are non-refundable; this includes partial payments. We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used.


Exchanges


The ordered items can be exchanged for an item of equal or greater value, within the return period of 5 days as mentioned above, as long as it is not the same type of item in an identical or altered configuration.


Layaway plan


Is only possible for a full priced item and excludes any discount, coupon or other sales events.


CUSTOM JEWELLERY IS FINAL SALE. 

Our guarantee is that the piece will match the final design you approved through detailed photos, including the dimensions, type of stone(s) and metals (gold or silver).


Refunds will be given less shipping costs.


Ring resizing


If you provide the wrong ring size and want to resize it, we charge a 30$ fee and DHL shipping back to you. We do not offer refunds if the size of the ring you have provided is not correct. Any changes to the items (ring resizing, soldering, exchanging stones, pendants, etc.) voids the warranty. If the item was damaged in any way, you will be charged for the damages. If the item is returned without its original box, tote, and/or all original documents that were shipped with package, there will be a $25-50 charge (depending on what was not returned).


Conditions of return


Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We offer three free 3D previews. An additional preview after that is 50$. The additional preview fee will be subtracted from the order.


We offer a general warranty of 6 months, on all our products. The warranty is voided if the items have been tampered with or have been subjected to physical injury. When you ship back to write on the package SAMPLE, this will prevent the box from being broken into. Upon receiving the package, we will inspect the returned item(s), original documentation, and packaging. If everything looks good, we will issue you a full refund minus shipping charge to you.